SPEED On-Board PASS is a premium subscription service for select racing series that enables you to view video from multiple SPEED Channel on-board camera feeds. The new service also grants you access to exclusive video and multimedia content for each event, giving the each individual viewer total control over as many as six separate camera shots. Sign up now for live timing and scoring leaderboard, weekly updates and much more. If you’re an, ALMS, AMA, ARCA, Grand Am or IROC fan -- or just a control freak -- an SPEED On-Board PASS membership is a must have. For the first time ever, you, the race fan, can see and feel the excitement of each race from your own perspective.

Back to top of: FAQ | Section

SPEED On-Board PASS subscribers have two purchasing options:

• Pay Per View- Buy events one at a time for the price of $4.99
• Subscription- Buy a subscription to all event in the ALMS, AMA, ARCA, Grand Am or IROC Series.
  Note: You must purchase each series separately. There isn't a single package that covers all of them.

Back to top of: FAQ | Section

A “webcast” is an Internet video stream viewable on your computer. It is not a VHS or DVD purchase. Live webcasts are like a TV broadcast in that you cannot pause, rewind or fast forward them. An “on demand” webcast can be played at any time and is similar to playing a VHS or DVD that you can pause, fast forward, rewind and restart.

Back to top of: FAQ | Section

To purchase SPEED On-Board PASS, go to http://www.speedtv.com/speedonboardpass/ and follow the step-by-step instructions. Please make sure that your computer and Internet connection meet our minimum system requirements before you make your purchase so that you have the best experience possible. We don’t offer refunds if you purchase our content and later realize your computer does not meet our system requirements.

Back to top of: FAQ | Section

You can access SPEED On-Board PASS from the following regions/countries as long as your computer and Internet connection meet our minimum system requirements: USA, Canada, Mexico, and Caribbean Only.

Back to top of: FAQ | Section

See the Offer page for the schedule for each series (if available).

Back to top of: FAQ | Section

You can access the “on demand” replays of SPEED On-Board PASS within 24 hours of each LIVE event for applicable events.

Back to top of: FAQ | Section

SPEED On-Board PASS subscribers will log in using their email address and password which they have registered with us. Once a subscriber logs in they will be able to navigate to the purchased series or event.

Back to top of: FAQ | Section

Visit SPEEDTV.com. Also, the SPEED On-Board PASS offer page located here has links to all purchasing options for all available series.

Back to top of: FAQ | Section

• Windows 2000, XP
• Internet Explorer 5.5 or higher
• Windows Media Player 9 or higher
• A broadband Internet connection of at least 500 kbps.
• Internet Explorer's "Privacy" settings set to the default "Medium" setting
• Firewalls and pop-up blockers disabled

Back to top of: FAQ | Section

You can access SPEED On-Board PASS from a total of three (3) computers or by backing up your DRM licenses, by simply using your username and password to log in. In the event you have exceeded your licenses, please contact customer care at onboardpass.support@speedtv.com.

Back to top of: FAQ | Section

You have unlimited access to the "on demand" replays of the content you purchased from the previously specified number of computers. You will be able to access these "on demand" versions for the entire calendar year that you purchased any SPEED On-Board PASS content.

Back to top of: FAQ | Section

There is no special software necessary to play SPEED On-Board PASS content other than what is listed as our minimum system requirements. Click here if you don't already have the latest version of Windows Media Player. You should also run Windows Update in Internet Explorer under the Tools menu to make sure you have the latest updates to your operating system and Internet Explorer.

Back to top of: FAQ | Section

No. You need to use Windows Media Player with our service. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc), please set Windows Media Player as your default media player to avoid problems accessing our content. To make Windows Media Player the default media player:

1. Open up the Windows Medial Player application.
2. Click on Tools > Options.
3. Click on the "File Types" tab.
4. Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)".
5. Click "Apply" and then "Ok".

Back to top of: FAQ | Section

No. A dial-up connection is not recommended because our video streams at 500 kbps, and a dial-up Internet connection is only 56 kbps or slower. We recommend you have a minimum Internet connection of at least 500 kbps to enjoy our service.

Back to top of: FAQ | Section

SPEED On-Board PASS is not available to Mac users because the Mac version of the Windows Media Player does not support the features we use to protect our content from unauthorized use. As soon as Microsoft releases a version of Windows Media Player for the Macintosh that supports these security features, Mac users will be able to access our content. Please contact Microsoft if you have further questions about this issue.

Back to top of: FAQ | Section

The default video window will be 320X240 and the streaming bit rate will be approximately 500 kbps. You can expand the video to full screen mode but image resolution may degrade and this may also slow down your frame refresh rate.

Back to top of: FAQ | Section

No, SPEED On-Board PASS content is only delivered as a streaming media file and does not allow for saving the file to your computer. Additionally, we use Digital Rights Management (DRM) to protect our content from unauthorized distribution and viewing. Users have to accept "DRM licenses" on their computers in order to view our video content.

Back to top of: FAQ | Section

Digital Rights Management (DRM) is a technology that allows for the secure management of digital media. This security protects the content from unauthorized distribution and viewing by issuing licenses to your computer for each piece of protected content to which you are authorized.

If you'd like to learn more from Microsoft about their DRM technology, please click here to read the relevant article on the Microsoft website.

Back to top of: FAQ | Section

Usually, a DRM license will be delivered to your computer automatically without you even noticing the process when you play our content.

If this is the first time you've ever tried to play DRM licensed content on your computer (or if you recently reinstalled or upgraded your Windows Media Player), Windows Media Player will ask for your permission to download security upgrades from Microsoft (sometimes referred to as "individualization").

This "individualization" process should start automatically, but you will need to click "Yes" or "OK" when asked to permit the upgrade (see example image below for PC's with XP and Service Pack 2). If you don't permit the upgrade, our content will not play for you.

If the "individualization" process fails for some reason, you may need to reinstall Windows Media Player from scratch. Please consult Microsoft's Windows Media Player website for additional assistance.

Back to top of: FAQ | Section

Here are two clips to test whether or not your system can handle our DRM-protected content. Clicking on either link should launch your Windows Media Player and play the test clip:

1. Clip that IS DRM-protected
2. Clip that is NOT DRM-protected

We suggest that you try the DRM protected test clip (A) first. If this does not work, then try the unprotected clip (B) to see if you can get basic video files to play. If the unprotected test clip works but the DRM-protected one does not, then you are having a problem obtaining a DRM license. In this case, please read the Technical Troubleshooting section of this FAQ for further assistance before purchasing our content.

Back to top of: FAQ | Section

Generally, yes. When you first click on a streaming media link, a DRM license for that piece of content will be distributed to your computer and stored by Windows Media Player. This license cannot be moved to another computer. As long as this license remains on your computer, and it has not expired, you will not need another license to watch that same piece of content on that computer. Each piece of content requires its own license. Further, content licenses can expire within hours or days, depending on the terms of your purchase. Also, accessing content from multiple computers uses up the limited number of licenses issued to you for a specific piece of content.

Back to top of: FAQ | Section

We accept payments made via our website with cards displaying the following logos:

• American Express
• Discover
• MasterCard
• Visa

We cannot accept payments via PayPal, check, money order, by mail or phone, or in any other form.

Back to top of: FAQ | Section

Our charges will appear as SPEED Channel Inc. You may also see a temporary "authorization hold" of $4.99 or an amount equal to the subscription package price for a series for each time you clicked the "Buy" button, even if the charge was declined. Temporary authorization holds on funds will be removed automatically by your bank after several days. Unfortunately, we cannot assist you in getting these holds on your funds removed sooner.
NOTE: If you make several attempts to purchase an item due to a declined credit card, you may be incurring an authorization hold on your funds for each unsuccessful attempted purchase.

Back to top of: FAQ | Section

We cannot do a currency conversion for you. You can determine this for yourself using one of the many free currency conversion tools on the Internet. You can locate one of these tools via a search engine like Google.

Back to top of: FAQ | Section

We use a third party credit card verification company to authorize all credit card transactions. If a credit card is declined, we do not know the reason nor can we assist you further with getting it approved. For international cardholders, the declines are often due to problems matching up international addresses with credit card billing records. We suggest that you try to enter the credit card information again exactly as it appears on your credit card bill or try to use another card if possible. Unfortunately, we cannot assist you further with this if the system does not approve your purchase. You are welcome to try to use another credit card.

Note: If you make several attempts to purchase an item due to a declined credit card, you may be incurring an authorization hold on your funds for each unsuccessful attempted purchase.

Back to top of: FAQ | Section

The SPEED On-Board PASS refund policy can be found on the offer page at http://www.speedtv.com/speedonboardpass/ If you have technical problems, we encourage you to first contact our support staff to help you fix them via our live text-based chat system. Please see the "How do I contact your support staff?" question under the "Getting Further Support Section" of this FAQ for further assistance.

Back to top of: FAQ | Section

You can view your purchase history by clicking on the "Support" button in any of the interfaces and then clicking on "View Purchase History".

Back to top of: FAQ | Section

If you forget your password, click the "My Account" link located at the top right of the page. On the next page that appears, below the "Existing Customers" heading, click on the "I forgot my password" link, just under the Login button. Follow the directions on the next page to have your password sent to your registered e-mail address. If you have a spam filter running (often enabled by default on AOL, Hotmail, EarthLink and Yahoo), please check your "spam", "bulk", or "junk" mail folder if the email does not arrive.

Back to top of: FAQ | Section

To change your password, click on the "Support" button in any of the interfaces and then click "Change account information"

Back to top of: FAQ | Section

To change your email address, click on "Support" button in any of the interfaces and then enter the new email address, and click "Submit".

Back to top of: FAQ | Section

To change your security question,, click on the "Support" button in any of the interfaces and then enter the new security question in the correct field, and click "Save Changes".

Back to top of: FAQ | Section

To change your credit card details, click on the "Support" button in any of the interfaces and then click on "Change payment information" enter the new credit card details in the correct field, and click "Save Changes".

Back to top of: FAQ | Section

Each web browser handles web pages slightly differently and this makes it hard to give every user a great experience across all web browsers. Therefore, we decided to design our service specifically to work with the stand-alone version of Internet Explorer. Even AOL's integrated web browser is a non-standard version of Internet Explorer. If you are having problems when using another web browser, please switch to the stand-alone version of Internet Explorer (located under the "Start" button or on your desktop) for the best experience. Please also run Windows Update to make sure you have the latest updates to your software.

Back to top of: FAQ | Section

This is often caused by problems with your computer's cookie management. We suggest you clear your cookies, temporary Internet files and lower your Internet Explorer privacy settings:

1. In Internet Explorer: click on Tools > Internet Options
2. In the General Tab's "Temporary Internet Files" section, click on the "Delete Cookies" and the "Delete Files" buttons. Also, click on the "Settings" button and set Internet Explorer to check for newer versions of stored pages with "Every visit to the page", and then click "Ok".
3. On the Privacy tab set the slider-bar to default "Medium". Then click the "Advanced" button and verify that the "Override Automatic Cookie Handling" option is not checked. Then click "Ok" to close the "Advanced Privacy Settings" pop-up .
4. Finally, click "Ok" to accept the changes and close the "Internet Options" panel.
5. Close all instances of the Internet Explorer browser and then launch a new Internet Explorer browser to access our content.

Back to top of: FAQ | Section

If you have a broadband connection of at least 500 kbps but still have poor video quality, excessive buffering, or a total lack of video, this can be due to a lack of computer processing power or general traffic congestion on the Internet. Try not to run other applications while accessing streaming media.

Also, if you are accessing the video through a Local Area Network (LAN), you may experience excessive buffering or connectivity delays as a result of network congestion from the other users on your LAN.

Finally, if you continue to experience poor quality video (for example: pink or green lines, choppy or flickering video or garbled audio) we recommend you check the "Video Acceleration" setting in your Windows Media Player:

1. Launch Windows Media Player.
2. Choose Tools > Options.
3. Click on the "Performance" tab and adjust the scroll bar to raise or lower the video acceleration setting (you will have to experiment with different settings to see if one works better for your particular system) and then click "OK".
4. Close Windows Media Player and all instances of Internet Explorer.
5. Relaunch the site and re-request the video/audio again.

   Back to top of: FAQ | Section

If you see a 'loading' message, black screen, or can only view advertisements, we recommend the following steps:

(Note that some company firewalls prevent streaming content from displaying. If you are unable to view streaming content on any site from your computer, we recommend you contact your network administrator.)

1. Make the following change in Windows Media Player to permit the stream through a firewall:
   1. Launch Windows Media Player.
   2. Choose Tools > Options.
   3. Click on the "Network" tab.
   4. Check the "HTTP box" under "Streaming Protocols".
   5. Click on the "Configure" button located in the "Streaming Proxy Settings" box.
   6. Check the "Use proxy settings of the web browser" box and click "Ok", and the click "Ok" again to close the "Options" panel.
   7. Close Windows Media Player and all instances of Internet Explorer.
   8. Relaunch the site.
2. Check for updates to Windows Media Player:
   1. Launch Windows Media Player
   2. Choose Help > Check for Player Updates.
3. If you are still unable to view the video, we recommend you disable ad-blocking settings in your personal firewall, browser, or ad-blocking software to determine if this allows the video to play.

Back to top of: FAQ | Section

Verify that your system volume and/or speakers are not muted or turned to a very low setting. Also, verify that there are no other streaming applications running on your computer. If you continue to have trouble, we recommend the following change in Windows Media Player:

1. Launch Windows Media Player.
2. Choose Tools > Options.
3. In the "Player" tab, check the box next to "Download codecs automatically".
4. Close Windows Media Player and all instances of Internet Explorer.
5. Relaunch the site.

Back to top of: FAQ | Section

You are allowed to view each live game from a maximum of 3 computers ever. Each "on demand" piece of content has its own 3 computer maximum. Accessing a piece of content from more than the first 3 computers will lock out your access to that content. This is a fraud prevention feature. Do not share your account access with other people or jump around from computer to computer as this can lock you out of access to the content you purchased.

Back to top of: FAQ | Section

Users can run into problems with DRM license acquisition for several different reasons. We have outlined the most common problems below along with suggested steps for you to take:

1. Internet Congestion: Unavoidable variations in Internet traffic between your location and our servers, or unexpectedly heavy use of our servers, can cause your computer to give up trying to get a DRM license before our server is able to deliver one. This is often the case when you've recently been able to view our DRM-protected content on the same computer, but then it stops working later. The best solution in this case is to wait and try to access our content again later when Internet traffic has died down.
2. Slow Internet Connectivity: The minimum Internet connection speed to use our service reliably is TBD kbps. Slower connections can cause your computer to give up trying to get a DRM license before our server is able to deliver one to your computer. You can test the speed of your Internet connection using a free Java-based tool on the web at: http://bandwidthplace.com/speedtest
3. AOL: In order to successfully view our content, AOL users should not use AOL's integrated web browser which is a non-standard version of Internet Explorer. Instead, please minimize the AOL program and launch the stand-alone version of Internet Explorer which is located on your desktop or under the "Start" button.
4. Pop-Up Blockers: We highly recommend temporarily disabling or permanently allowing pop-ups from this site, as these pop-up blockers can interfere with the delivery of DRM licenses, playing content and the overall user experience.
5. Cookies, Temporary Internet Files and Privacy Settings: It's possible that the cookie management on your computer or some of the temporary files is causing a conflict with Windows Media Player and its DRM licenses. To clear your cookies and temporary files, please follow the steps given in the "Why am I being asked to login over and over again, or to buy the same package when I already bought it?" FAQ.
6. Firewalls and Proxy Servers: Firewalls and proxy servers have been known to impede the DRM license delivery process. If you have a firewall running (Zone Alarm, Black Ice, Windows XP firewall, etc.) we suggest that you completely disable it while accessing our content. If you are connecting from an office or other location with a system administrator, you should contact that person for information about disabling these security measures.

If you are running the Windows XP SP2 Firewall, you can disable it by:

1. Clicking on Start > All Programs > Accessories > System Tools > Security Center
2. Select "Off" to temporarily disable the firewall.

Back to top of: FAQ | Section

Please contact our support staff by using the link in the following "Getting Further Support" section if you are still having problems in obtaining a DRM license after reviewing this FAQ and attempting its suggested fixes.

Back to top of: FAQ | Section

You can contact our billing and technical support staff via live text-based chat or via email at onboardpass.support@speedtv.com. E-mail responses are within 1 business day.

Back to top of: FAQ | Section

In addition to offering email-based support, our billing and technical support staff is available for text-based chat during live webcasts and during our normal business hours. Our normal business hours are weekdays from 8am-6pm PST.

Our chat system uses Java software. If you are having problems connecting to us, try installing the latest Java version for free at www.java.com.

Back to top of: FAQ | Section

Our billing and technical support staff will respond to emails within 24 hours. If you have a spam filter running (often enabled by default on AOL, Hotmail, EarthLink and Yahoo), please check your "spam", "bulk", or "junk" mail folder in the event that your spam filter intercepts our reply to your email. If you email us and then also contact our live text chat support staff before we've replied to your email, please let our support staff know that you also have an email pending in the support queue.

Back to top of: FAQ | Section

We are eager to help you have the best experience with our service possible!

Click here to email our support staff if this FAQ didn't answer your questions. Our goal is to reply within 24 hours.

Or, you can get immediate help by clicking the chat button below to reach our billing and technical support staff. If there is no chat button visible below, then chat agents are currently unavailable.

Back to top of: FAQ | Section